This privacy statement covers the Web site Therapick.com. We are committed to maintaining the privacy of our users. As such, this note explains:
1. What personally identifiable information Therapick collects.
2. How Therapick collects the information.
3. How Therapick uses the information.
4. With whom Therapick may share user information.
5. What choices are available to users regarding collection, use and distribution of the information.
6. What types of security procedures are in place to protect the loss, misuse or alteration of information under Therapick's control.
7. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact us at Therapick by telephone, mail or email at the contact details listed on the web page marked About/Contact.
Information Collection and Use
Therapick is the sole owner of the information collected on www.therapick.com. Therapick collects information from our users at several different points on our Web site.
In order to use some functions found on this Web site, a user must first complete the registration form. During registration a user is asked to give personal information such as name, address, and email address. We use this information to contact the user about services on our site for which he/she has expressed interest. It is optional for the user to provide demographic information, and unique identifiers, but encouraged so we can provide a more personalized experience on our site. Users may also be asked to give their credit card number and expiration date if they wish to subscribe to our video and online services. Credit card information is SSL encrypted for user protection. Other options are available for users whose browsers do not support SSL.
Those Professionals who wish their services to be displayed on this Web site must complete the registration form. During professional registration, a user is asked to give out personal information, such as name, address, and email address, as well as such professional information as their qualifications, certifications, the demographic region in which they practice, and what fields they specialize in. Background checks will be performed on registrants to assure our users of the validity of license information.
Therapick does not sell or otherwise provide the information given to them to third party sources. All information is confidential unless
a. The user wishes to create a public profile. The information contained within a public profile may be viewed by third parties.
b. The information is subpoenaed by officials of the United States government, or if Therapick deems that retaining said information may cause a direct physical threat to one or more individuals.
Therapick stores information collected through cookies and log files to create a profile of our users. A profile is general information that we keep on users that details their viewing preferences, and allows us to improve our site. We do not share your profile with other third parties.
A cookie is a piece of data stored on the user's computer tied to information about the user. Therapick uses both session ID cookies and persistent cookies. When a user closes their browser, a session ID cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users have their usernames and passwords automatically remembered. If users reject the cookie, they may still use our site. The only drawback to this is that they will have to log in for each consecutive visit. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information contained in user profiles.
On rare occasions it is necessary to send out announcements that are strictly service-based. We send our users notices upon activation of their account, and also upon any password-look-up requests made by the user. Also, if our service is temporarily suspended for maintenance, or if our company were to undergo a large-scale transition thereby changing the nature of this privacy statement, we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though Therapick makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
In the event Therapick goes through a business transition, such as being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Opt Out/Change User Information
Our users are given the opportunity to 'opt-out' of creating a profile with us, or may change their profile at any time in the user section of this Web page.
This Web site contains links to other sites. Please be aware that we, Therapick, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personal information. This privacy statement applies solely to information collected and dispersed by this Web site.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number, passwords, and/or social security number), that information is encrypted and is protected with SSL, the best encryption software in the industry. While on a secure page, such as our order form, a padlock icon will be displayed in Web browsers such as Internet Explorer, Firefox and Safari. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our company's server. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to user's personal information. Our employees must use password-protected logins to access this server. Each time they return, they must re-enter their password to regain access to user information. All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified about what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment in a locked building.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Professionals wishing to list their services on Therapick undergo a thorough background check to assure the validity of their claimed credentials. These background checks are performed by the web and telephone by employees of Therapick.
In many cases, for instance when a user enters a credit card number, or when a professional registers a business, it is necessary to perform an ID verification.
We use EDS to verify a user's information to assure the security and legality of this site.
Notification of Changes
If we are going to use user information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.
If we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change(s).
Therapick.com collects certain personal information from users when they register to become a member of this site. The registration process requires that you provide contact information including your name and e-mail address. If you order or sign up for services offered by Therapick.com, additional personal information may be required, such as a billing name and address, phone number, and credit card information. We use this information for internal purposes to process orders, to provide customized content and service, and to communicate with registered members.
Therapick.com does not sell, rent, or otherwise disclose any personally identifiable information to any third party. We collect this personally identifiable information from you when you voluntarily submit it. Providing your personally identifiable information to Therapick.com is optional. If you choose not to register or provide your personal information, you can still visit many areas of our site; however, you won't have access to the services or features that require registration.
NON-PERSONAL AGGREGATE DATA
Therapick.com may compile data in aggregate form so that we may better understand and serve the users that are visiting our site.
We want to present information on our site that's tailored to our visitors' needs. In order to do so, we track and analyze anonymous user data, which does not personally identify you, related to your access and usage of our site and the pages you visit. We aggregate this statistical information to provide us with information useful to customize our content, services, and advertising to meet our visitors' current and future needs.
An IP address is a number that's automatically assigned to your computer whenever you're using the World Wide Web. Web servers (computers that "host" or "serve" Web pages) automatically identify your computer by its IP address.
Therapick.com collects IP addresses for purposes of system administration, to collect aggregate usage data, and to audit the use of our site. When visitors visit pages from Therapick.com, our servers log the guests' IP address. We do not normally link IP addresses to anything personally identifiable. This means that a visitor's session will be logged, but the visitor remains anonymous to us. We can and will use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, site, customers or others.
When you visit the Therapick.com Web site, Therapick.com sends your computer a cookie, which is a small text file that resides on your computer's hard drive and contains non-personally identifiable information about the user. Cookies allow Therapick.com to make its Web site more useful by storing information about your preferences while you are on our site. With your permission only, Therapick.com may also use a persistent cookie to help retrieve your user name automatically when logging in to access your account information. You can set your browser's options not to accept cookies, but this will prevent you from accessing all of the features and services of the Therapick.com Web site.
Therapick.com does not rent or sell e-mail lists. Therapick.com may send you e-mail to notify you about your recent order or to answer specific questions you might have; this will be sent to the e-mail address you provide to Therapick.com.
INFORMATION POSTED ON COMMUNITY AREAS
If you post any content to the public areas of the Therapick.com Web site (e.g., discussion forums, chat rooms, guestbook), it will be treated as non-confidential and non-proprietary to you. By posting any content on these areas, you authorize us to use and allow others to use, distribute, and reproduce the content. Please exercise caution when deciding to disclose your personal information in these areas.
LINKS TO OTHER SITES
Please be aware that the Therapick.com Web site may contain links to other sites that are covered by their own privacy policies. Therapick.com is not responsible for the privacy practices of such other sites and we encourage our users to be aware when they leave our site. We recommend that our users read the privacy statements of each and every Web site that collects personally identifiable information.
SECURITY AND CONFIDENTIALITY
Therapick.com invests in providing the most secure information exchange from your computer to our servers, and secure storage of the information once it is in our possession. We have security measures in place to help protect against the loss, misuse, and alteration of your personally identifiable information and the data under our control.
When you place orders or access account information, you are using a secure server. Secure Sockets Layer (SSL) technology encrypts all information you enter before it is transmitted. This site is secured using a Thawte' Digital Certificate. Please click on the Thawte' Authentic Site Seal located at the bottom of the secured pages of this site to verify the validity of our certificate and our commitment to your security.
Therapick.com has a number of operational functions in place to protect the confidentiality of personal information. All Therapick.com staff who have access to, and are associated with the processing of personal information, are obligated to respect the confidentiality of our visitors' personal information. We ensure that your personal information will not be disclosed to State institutions and authorities except if required by law or other regulation. If we have reason to believe that someone's life is in danger, we will immediately make every effort possible to report it. This applies to potential cases of suicide or homicide. We undertake to honor or exceed the legal requirements of medical/health information privacy that apply in the United States and the State of California where Therapick.com operates.
PROTECTION OF THERAPICK.COM AND OTHERS
CORRECTING AND UPDATING YOUR INFORMATIONAs stated above, you can always choose not to provide personal information, even though it might be needed to use certain features of our site. If you do provide us with personal information, you can help Therapick.com maintain the accuracy of your personal information by managing your own account. In order to update or change your Registration Information or Billing Information, you may select the "My Account" feature on our site. You may also notify us of any changes by e-mailing firstname.lastname@example.org.
OPT-OUT POLICY When you register to become a member of Therapick.com, you may choose to receive e-mail notifications about special benefits, promotions, or offers from Therapick.com. If you no longer wish to receive these notifications, you may update your Registration Information from your Therapick.com online account ("My Account"), or you may e-mail your request to email@example.com. Your e-mail address will be removed from our mailing list.
ADDITIONAL INFORMATION If you have any questions about this policy or concerns about personal information you have supplied to Therapick.com, please contact us by e-mailing firstname.lastname@example.org.